The Toolkit  -  Inform

Why do you need to consider inclusiveness when designing eHealth solutions?

Read more background information in the section 'Why this toolkit?' and read further in the provided 'Important resources'. Within the Got-IT toolkit the different perspectives of end-users with low eHealth literacy, caregivers and eHealth developers are taken into account. Read more in the section 'Different perspective on eHealth literacy'.


Quote end-user:

"One problem is that everything works differently on mobile phones. An essential thing to make applications easier for the user would be more unification"

Quote caregiver:

“A sense of accomplishment is necessary for the patients, like using a smiley in the app, when a job is well done. This always goes down well”

Quote developer:

" I work in the public sector and many of our projects are political more than societal. Even though we, as developers of the solutions, know that we will face challenges with end-users with low eHealth literacy, this is often not the focus or scope of the project. So the biggest challenge is a political and organizational understanding of the needs of the end-users and this is what my main focus is: communicating and explaining what we know about end-users and their needs, so management can see why we should go in that direction"

The definition of eHealth literacy:

"The ability to seek, find, understand, and appraise health information from electronic sources and apply the knowledge gained to addressing or solving a health problem." [1]


[1] Norman C, Skinner H eHealth Literacy: Essential Skills for Consumer Health in a Networked World J Med Internet Res 2006;8(2):e9 URL: DOI: 10.2196/jmir.8.2.e9

The Got-IT showcase

Why this toolkit?

Important resources

Perspectives on eHealth literacy